Measuring activity

Rights required: a right from the Statistics family, set domain by domain. It decides what you can open, and what you can read once it is open. See Assigning rights.

This section is about reading what your learners actually did: who logged in, who opened what, who went all the way through. Before you act on a number, you need to know what it counts: finishing and passing are two different things, and two people who define “completion” differently are not comparing anything.

The two pages to open first

• What does each metric measure?: read this before the rest, and open it again whenever a gap surprises you, so you know what a rate counts before you comment on it.
• Who sees which analytics: scopes: read this when your number and a colleague’s disagree, or when a tab is missing from the screen, because an analytics tab can depend on a right from another family.

One report per object

• Global analytics: the widest view, for questions about the account rather than about one person.
• Learner and group analytics: to drill down to the individual, prepare a nudge or a one-to-one.
• Content analytics: to find out which content is being followed, which one is never opened, and where learners stop.
• Rewards analytics: for badges earned and for certificates, the only one of the two that counts as proof.
• Skills and coaches: to follow the milestones that were assessed and what the coaches are doing.
• AI agent analytics: for agent usage and the detail of the simulations that were played.

Framing the reading, getting the numbers out

• Dashboards: to build your own views out of widgets instead of going through the reports one by one.
• Filters and audiences: to narrow a reading to one population, and to decide what belongs in the denominator before you conclude anything.
• Exports and reporting: to work on the data outside the platform, or to make an extraction reproducible from one quarter to the next.
• Follow-up and nudging: to turn an observed delay into a message sent to the right people.

And when a number looks wrong: Common problems: analytics.

These reports say what your learners did, never what they thought of it. That is collected in Collecting feedback.