Collecting feedback

Analytics tell you what your learners did. They do not tell you what they thought of it, what was missing, or what they actually used once back at their workstation.

That is what this section covers: the three channels your learners answer through. Measured activity lives in Measuring activity.

The three channels

• Collecting learner feedback: forum and comments — unprompted feedback: this is where outdated or badly explained content surfaces
• Evaluating a session: immediate and delayed — structured feedback: satisfaction right after, transfer a few weeks later, and the Qualiopi audit pack that comes out of it
• Capsule ratings — five stars at the end of a capsule: one tap, no effort asked, and the only feedback you get at volume

Which one to use

	Forum	Session evaluation	Capsule rating
What it captures	A question, a correction	Satisfaction, then transfer	An overall impression
Effort asked	High	Medium	One tap
Response volume	Low	Variable	High
What it is for	Fixing one specific capsule	Proving impact, passing an audit	Spotting what to look at

💡 They do not replace each other, they relay each other. The rating tells you where to look, the forum tells you what to fix, the session evaluation tells you whether it worked.

The trap

⚠️ Feedback nobody reads is worse than no feedback. It costs your learners time and teaches them their opinion does not count. Before opening a channel, name who reads it and how often.

Going further

• Content analytics — where feedback meets the usage numbers
• Social learning — the full learner-to-learner setup
• Content quality and lifecycle — what to do with feedback once you have it