Common problems: social learning

ℹ️ The learning agents have their own page, and so does coaching.

”Two learners do not see the same feed”

This is not a sync fault: the feed is not shared by everyone, each entry is written for one specific learner at the moment the content becomes accessible to them.

Four reasons explain the difference:

• the capsules delivered to the learner
• the groups allowed to see the main feed
• the widgets set inside a community
• how long the account has existed: a newcomer only picks up the last three months of posts, anything older is never shown to them

”The feed is empty”

Check in this order, under Configuration › Social Learning.

1. No widget is enabled. A feed turned on with no widget shows nothing.
2. The tips type is not enabled under User generated content. The two settings stack: the type enabled under User generated content, then the right to post under Feed area. Either one alone blocks everything.
3. Nobody is allowed to post. That right is set for each tips type.
4. Tips are waiting for validation. They exist, they are simply not published yet.

”I added a widget and I cannot see it”

A widget can appear in the list of added widgets but not on the feed because it has been disabled (the green tick unchecked). User ranking and Launch a memorization react to no event: they depend on a Frequency and a Time, so if you run your test before the day and the time you selected, you will see nothing.

”Some widgets are not in the list in my community”

Six widgets can be added to the main feed. Inside a community, Share capsule and Share tips are not offered, which leaves four that can be added. The four tips widgets (Video Tips, News Tips, Question Tips, Document Tips) are set in the User content tab of the group’s advanced options, next to the Feed widgets tab, and once you have set them they are enabled by default in the widgets.

”A learner posted a tips and it shows up nowhere”

1. Is the tips type set to Tips require validation? The post stays pending until an administrator validates it.
2. Did they post into a community? The tip only surfaces in that feed. The main feed is not an aggregate of the communities the learner belongs to and of the main feed widgets.
3. Is the widget for that tips type enabled? Without it, the tip can be created and published from the tips tab in the app, but it will not appear in the feed or in the community.

”Tips are waiting for a validation”

Open the tips list and filter on Pending tips. That is where tips are validated. A Tips waiting to be published notification is sent each time a tip is submitted, but only to the administrators who hold the Create and edit tips right. If nobody holds it, nobody is told.

💡 Only require validation if someone checks that list regularly. Otherwise let learners publish directly and moderate afterwards.

”The display time is off for my teams abroad”

The time you pick is converted from your own browser’s timezone, then applied as is everywhere: a team six hours away receives it six hours off. There is no per-group setting, so pick the time that suits the largest population.

”I pinned a tip and the previous one disappeared”

That is the intended behaviour: one pinned tip at a time, and the app warns you before you confirm. See The feed.

”A learner reported content and I cannot find the report”

The learner does read “Your report has been sent.”, but no screen lists reports and nobody is alerted. Moderation happens by rereading the threads: see Letting learners talk to each other.

”I deleted a tip by mistake”

From the tips list, See deleted tips opens Restore tips. A deleted tip stays there for six months. Once restored it comes back as a draft, no longer visible to the community: publish it again.

”My learners want to create their own community”

They cannot. A community is created from a group’s advanced options, by an administrator or someone holding the matching rights, and only if the Communities option is enabled.

”Dictation does not show on the phone”

Dictate a message appears only in the web app. On mobile the learner types the message.

Going further

• The feed: every setting named here, and what the feed does not do.
• Letting learners talk to each other: the interactions available between learners.
• Forum and comments: who may read the forum.
• Notifications: the only channel that alerts, since the feed alerts nobody.